For help with the TMS application, we’ve switched to a new ticketing system. You should have received an email with instructions on how to register for the new system, but below is the info you can use to register if you have not already done so:
Registration Code: 05d6d256a5efa8
1. Go to https://kscs.service-now.com/csm (https://kscs.service-now.com/csm) .
2. Click Register in the top right.
3. Enter your Email Address, First Name, Last Name, and Registration Code above and submit the form.
4. Check your inbox for a confirmation email containing your temporary password.
5. Use the link in the email to access the portal to log in and set your password.
6. Go to your profile and enter your contact information such as preferred phone numbers.
This registration code can be used to create as many helpdesk logins as needed for your company. Please forward the above information to your colleagues or employees that need helpdesk access.
Regarding shared email addresses: Users will log into the helpdesk using their email address, so each account must have a unique address. If multiple people at your company share an email address then you may use this as a shared helpdesk login; however please note that all users in the email group will see all correspondence related to all support cases.
For help getting started, watch this video: https://youtu.be/ktYPUwEVSf4?t=70 (https://youtu.be/ktYPUwEVSf4?t=70)
(the applicable section is from 1:10 to 2:10)
If you have any trouble with the above, please contact our Support team for assistance at 800-776-6707.
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