- When attempting to look up assets in SAM, never use the Lookup by Asset Tag field ("X" out in above caption). It will not work.
- You can use the Search caption (as indicated in caption above) to search for names, assets, brand names, fob numbers, serial numbers (useful for handhelds), MAC addresses, etc. However, when you are finished searching, be mindful to always CLEAR THE FIELD. Your old search query will stay here, even when a browser tab is duplicated and sometimes when the browser is closed and re-opened. So, even if you go to another section of SAM for something else, that search field will not clear on its own. So any other items you may be searching will usually appear blank.
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